D365 RMA

Return merchandise authorization in Dynamics 365 supports warranty tracking, fault codes, and cross-company replacements. Updates in 2023 added a Power Apps-based intake form and the ability to triage photos with Azure AI Vision for faster disposition decisions.

Streamline RMA by capturing issues and routing items to the correct warehouse. Automating triage ensures faster refunds and better customer satisfaction.

Use Power Automate to notify service teams when high-value products are returned, and feed the data into Product Insights to detect quality trends.